• Application Deadline: Thu, 27 Oct 2022 00:00:00 GMT
• Position: Team Leader Client Service


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 3 - 5 years


• Location Lagos


• Job Field Media / Advertising / Branding 
  


• Salary Range ₦200,000 - ₦300,000/month
  

Team Leader Responsibilities:

• Managing the day-to-day activities of the team.


• Motivating the team to achieve organizational goals.


• Developing and implementing a timeline to achieve targets.


• Delegating tasks to team members.


• Conducting training of team members to maximize their potential.


• Empowering team members with skills to improve their confidence, product knowledge, and communication skills.


• Conducting quarterly performance reviews.


• Contributing to the growth of the company through a successful team.


• Creating a pleasant working environment that inspires the team.

Team Leader Requirements:

• BSc in Social Science or a related field and a degree in M.sc is an added advantage.


• Has 3+ years of experience in a client services role with demonstrated experience providing outstanding customer support, quality assurance, and training in a high-volume environment, with phone and email support experience.


• 2+ years of proven supervisory role


• Data-driven with a strategic mindset


• Excellent people management and problem-solving skills


• Enjoys implementing new processes that make other people’s lives easier.


• High attention to detail and willingness to get in the weeds to fix a problem


• Must have the ability to deep dive and give granular reports


• Experience with at least one, modern CRM


• Approaches work with a collaborative mindset and possess great interpersonal skills.