• Application Deadline: Fri, 21 Oct 2022 00:00:00 GMT
• Position: IT Support Officer


• Job Type Full Time


• Qualification OND


• Experience 3 years max


• Location Lagos


• Job Field ICT / Computer 
  

 Job Summary

Responsible for monitoring and maintaining the computer systems and networks within Kaiser Group to ensure they run smoothly

Job Description

Duties and Responsibilities

• Monitor and maintain all computers systems and networks


• Install and configure computer hardware, software, systems, networks, printers and scanners


• Respond in a timely manner to service issues and requests


• Set up accounts for new users and ensure that they know how to log in


• Talk staff, clients, consultants through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues


• Provide support, including procedural documentation and relevant reports


• Plan and undertake scheduled maintenance and upgrades


• Manage stocks of equipment, consumables and other supplies


• Maintain records of software licenses


• Check computer equipment for electrical safety


• Repair equipment and replace faulty parts


• Investigate, diagnose, and solve computer software and hardware faults


• Analyze call logs to spot trends and underlying issues


• Test and evaluate new technology

Job Experience

Knowledge and Skills

• In-depth knowledge of hardware and software


• Problem-solving, analytical and record-keeping skills


• Risk assessment skills


• Good Communication & Interpersonal Skills


• Teamwork and collaboration

Educational Qualifications and Requirements

• ND or HND in Computer Science or any related field


• CompTIA A+ or ITIL Certification is an added advantage


• 0- 3 years relevant work experience