• Application Deadline:
• Position: Experience Center Supervisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

• Ensures prompt reconciliation, remittance, and reporting of all sales (cash and COD) are done in compliance with set standards.


• Collaborates with the Area Coordinator (and other stakeholders) to ensure daily planning of operation schedules to ensure smooth operations, including Van routing.


• Plans, direct, and coordinate Agents and Assistants to ensure that daily activities are carried out in line with organizational standards.


• Supervise, plan and review work plans/shifts to ensure the center is adequately resourced at all times.


• Manage and resolves issues especially with aggrieved customers and communicate challenges to the Area Coordinator.


• Serves as a compliance officer to ensure adherence to standards and policies at the service center (e,g dress policy, professional grooming, Standard operating procedures)


• Updating down-lines with policies and regulations as may be communicated by management.


• Tracks stock of working material inventory at the Experience Center to prevent stock-out.


• Sending of operations and other requests to the Area Coordinator/Regional Manager.


• Implement discipline amongst staff members.


• Updating backlogs of shipments to meet up with scanning standards.


• Maintaining standards of hygiene by ensuring the work environment is constantly kept in a welcoming and conducive state for customers.

Qualifications

• Applicants MUST satisfy the following under-listed selection criteria:


• Must have been in continuous employment with GIG LOGISTICS for not less than one year as an Experience Center Agent, or it's equivalent.

Must have a minimum appraisal score of 90% in Q1, 2022 (January, February & March) appraisal.