• Application Deadline:
• Position: GIGGO Partnership Management Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Logistics 
  

Job Description

• Coordinate all onboarding activities for GIGGO Partners, including training, documentation and verification of external partners.


• Monitor partners performance and submission of Partners’ performance report to the Last Mile Manager on a weekly basis.


• Makes recommendation on the suitability, retention or otherwise of Partners, after careful evaluation of performance.


• Resolution of all GIGGO related escalations from relevant stakeholders (Partners, Contact Center etc)


• Responsible for communicating and educating Partners on upgrades and updates on the GIGGO App.


• Resolution of Partners’ queries and ensure first call resolution on the GIGGO dedicated line.


• Escalate technical Partners’ issues for second-level resolution to the appropriate team.


• Reports breach of SLA by Partners and makes recommendation for appropriate sanctions


• Appraise the size of third-party fleet vis-à-vis the needs of the business and makes recommendations to the GIGGO Manager on size of Partners fleet required per time.

Qualifications

• Should have been in the employ of GIG LGOISTICS for one consecutive year in the capacity of not less than an Experience Center Agent.


• Good communication and presentation skills


• Proficient in the use of Microsoft PowerPoint


• Good business decision making skills


• Strong organizational skills