• Application Deadline: Sun, 30 Oct 2022 00:00:00 GMT
• Position: Head of Sales, Revenue & Customer Service


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 5 years


• Location Lagos


• City Ikeja


• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  

Responsibilities

• Defining and implementing corporate sales strategy, establish marketing goals, monitor business results/metrics and adapt sales strategies and tactics accordingly


• Executing strategic corporate plans to achieve sales targets.


• Creating and communicating sales goals and monitoring the progress of those goals.


• Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.


• Stay well-connected with customers to ensure their feedback are incorporated into the product enhancement cycle


• Supervising customer service team to ensure they handle customers well.


• Supervise the activities of the corporate sales team, and ensure sales team complies with company policies, procedures and business ethics codes


• Finding and attracting new profitable corporate business


• Researching new clients to add our portfolio


• Pro-actively seeking out new business opportunities in the region and work towards achieving agreed new business targets


• Paying courtesy visits to targeted potential clients


• Marketing our products and services to corporate clients


• Monitoring and improving our conversion rates


• Training newly recruited customer service staff


• Preparing daily sales summaries


• Preparing monthly sales forecasts, reports and suggest improvements.

Requirements

• Master's Degree in relevant field.


• A minimum of 5 years of proven experience in a sales/customer service position.


• Proficiency in Microsoft Excel and customer service software.


• Outstanding written and verbal communication skills.


• Good understanding of management practices and techniques.


• Excellent leadership and interpersonal skills.


• Must be able to speak and write good English.


• Proven ability to drive the sales process from start to finish


• Proven ability to articulate the distinct aspects of services and products


• Should be willing to work with us long term.


• Should be able to work on some Sundays and public holidays


• Must live around Ikeja or its environment.