Job Description
OVERVIEW OF THE ROLE
The office manager has 3 core responsibilities, including office management, client management and staff management.
KEY RESPONSIBILITIES
Office Management
- Organize and oversee office operations, procedures and streamline processes
- Oversee daily utilities maintenance, technology maintenance and office environment by ensuring all office payments (bills, water/electricity/telephone) are made on time
- Assist in procurement and price negotiations with external vendors and service providers
- File and retrieve corporate documents and create (weekly, monthly, and quarterly) activity reports as well as maintain proper petty cash records
Client Management
- Handle correspondence, complaints, and queries from internal and external clients
- Prepare letters and reports as required by the CEO on behalf of clients
- Assist in the planning of in-house or off-site activities including client meetings/events
Staff Management
- Arrange travel plans, itineraries and hotel bookings as needed for office staff
- Supervise office staff (Security officers etc.) in their daily tasks
Requirements
- Bachelor’s Degree in Business Administration or any relevant field
- At least 3 years of experience in a similar role within a professional environment
- Above average knowledge and experience of office management systems, procedures and IT literacy including Microsoft and Google Suite Packages
- Experience in internal and external communication management
- Proven secretarial and administrative skills with attention to detail
- Solid problem solving and strong people management ability
- Proven multi-tasking skills and ability to handle multiple projects successfully
- Ability to work well under pressure to meet tight deadlines in a fast-paced environment