• Application Deadline: Thu, 3 Nov 2022 00:00:00 GMT
• Position: Customer Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Duties and Responsibilities

• Open and maintain customer accounts by recording account information


• Resolve product or service problems by clarifying the customer'scomplaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


• Maintain clients’ accounts by processing customer adjustments


• Recommend potential products or services to management by collecting customer information and analyzing customer needs


• Prepare product or service reports by collecting and analyzing customer information


• Build sustainable relationships of trust through open and interactive communication


• Provide accurate, valid, and complete information by using the right methods/tools


• Meet personal/team sales targets and call-handling quotas


• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution


• Keep records of customer interactions, process customer accounts, and file documents


• Resolve customer complaints via phone, email, mail, or social media.

Requirements

• Bachelor's Degree / HND qualification


• At least 3 years experience in sales


• Prior experience as a salesperson in telecommunication.


• Proximity to Ikeja and its environs


• Male preferably.

Salary

N40,000 - N60,000 / month.