• Application Deadline:
• Position: GNOC Service Desk Engineer (Level 1)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Engineering / Technical 
  

Responsibilities

• First point of contact for customer concerns.


• Answer all network support related telephone calls and email acknowledgement.


• Logging and tracking incidents/customer concerns from start to resolution


• Ensure Prompt notification to customers on all service affecting incidents and all planned maintenance activities when assigned.


• Generate and analyse network report


• Maintain and ensure full compliance with all MainOne NOC processes and procedures

Qualifications, Skills & Competencies

• HND / B.Sc in Information Technology / Electrical & Electronics Engineering / Computer Science or any other related discipline.


• 1 year experience.


• Knowledge of Microsoft Office packages and other computer application such as trouble ticketing.


• Industry experience in a customer facing unit/department is preferred.


• Ability to understand of Main One’s products and processes.


• Eager and quick to learn.


• Good communication skills (Written & Verbal).


• Capable of multi-tasking, good time management and prioritization of workload.


• Ability to assess and prioritize faults and respond or escalate accordingly.


• Willing to learn and develop new skills and actively seeks out tasks that help develop skills and knowledge.


• Actively encourage strong working relationships with other teams.

Demands of the Job

• Ability and willingness to work round the clock when required and meet tight deadlines.


• Ability and willingness to fill in for shift rounds when required.