• Application Deadline: Sun, 6 Nov 2022 00:00:00 GMT
• Position: Female Customer Relationship Manager


• Job Type Full Time


• Qualification First School Leaving Certificate


• Experience 2 - 5 years


• Location Abuja


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Responsibilities:

• Build Relationships with Key Employees among Customers


• Create Plans to Address Clients’ Business Needs


• Schedule Regular Meetings with Customers to Ensure They Are Satisfied


• Act as Point Of Contact for Complaints and Escalate Issues As Appropriate


• Help Sales Team Up-Sell or Cross-Sell Services and Products


• Ensure Both the Company and Clients Adhere To Contract Terms


• Collaborate With Internal Teams (E.G. Sales, Planning, Senior Management) To Address Customers’ Needs

Required skills:

• Proven experience of 3 to 6 years as a client coordinator or client relationship manager


• Background in customer service and cosmetics manufacturing industry knowledge is a plus


• Experience tracking relevant KPIS (e.g. customer satisfaction)


• A customer-oriented attitude


• Excellent communication and negotiation skills


• Problem-solving aptitude


• Ability to work well with a team