• Application Deadline:
• Position: Assistant Housekeeping Manager


• Job Type Full Time


• Qualification BA/BSc/HND , Secondary School (SSCE)


• Experience 1 - 2 years


• Location Akwa Ibom


• Job Field Hospitality / Hotel / Restaurant 
  

Job Summary

• Entry level management position that focuses on supporting the day-to-day activities in Housekeeping, Recreation/Health Club and Laundry, if applicable. 


• Position works with employees to clean and maintain guestrooms and public space. 


• Completes inspections and holds people accountable for corrective action. 


• Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

Core Work Activities

Managing Housekeeping Operations and Budgets:

• Ensures knowledge and understanding of OSHA regulations are up to date.


• Oversees all lost and found procedures.


• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.


• Inventories stock to ensure adequate supplies.


• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.


• Works effectively with the Engineering department on guest room maintenance needs.


• Understands and complies with loss prevention policies and procedures.


• Ensures all employees have proper supplies, equipment and uniforms.


• Assists in supervising an effective inspection program for all guestrooms and public space.


• Manages linen inventory and guest supplies and assists in the ordering of supplies as necessary.


• Supervises Housekeeping and all related areas in the absence of the Director of Services or Housekeeping Manager.


• Observes service behaviors of employees and provides feedback to individuals; continuously strives to improve service performance.

Ensuring Exceptional Customer Service:

• Handles guest problems and complaints seeking assistance from supervisor as necessary.


• Assists in the review of comment cards and guest satisfaction results with employees.


• Sets a positive example for guest relations.

Candidate Profile

Education and Experience:

• High School Diploma or GED; 1 year experience in the housekeeping or related professional area.

OR

• 2-year Degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.