• Application Deadline: Fri, 28 Oct 2022 00:00:00 GMT
• Position: Technical Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Lagos


• Job Field Engineering / Technical 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Role In Summary

• As a key member of our Technical team, you will be responsible for the execution of Technical/Network strategy, coordinates the Network Operation Centre (NOC) to achieve maximum possible service availability & performance for Brainshare customers.


• Ensure total customer satisfaction for the Company clients at all time.


• Coordinates the Technical Support Team to have excellent relationship with Sales Team, Project Team, Accounts Department & the Clients.

Main Duties

• Assist in developing, designing & implement workflows for infrastructure[H1] configuration, back –up & management.


• Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.


• Develop solutions that drive the success of our network.


• Participate in developing policies, procedures and technical reports.


• Leverage networking tools to identify & mitigate networks anomalies.


• Ensure stable & reliable ISP network services.


• Monitors the network performance on daily basis.


• Handles & coordinates network trouble shooting & fault analysis.


• Manages deployment & maintenance of network monitoring, analysis & reporting tools.


• Manages installation of network hardware & software.


• Contribute to design & enhancement of the Company datacentre infrastructures.


• Manages outages bridges, compose detailed shift and outage reports to Management.


• Research and identify solutions to software and hardware issues.


• Diagnose and troubleshoot technical issues, including account setup and network configuration.


• Ask customers targeted questions to quickly understand the root of the problem.


• Track computer system issues through to resolution, within agreed time limits.


• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.


• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)


• Provide prompt and accurate feedback to customers.


• Any other Tasks assigned to you by the Management.

Personal Qualities & Qualifications

Job Holder need to be:

• Degree holder in Electrical Electronic Engineering, Telecommunications Engineering Or Computer Engineering from reputable higher institution.


• 0 - 2 years work experience.


• Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.


• A focussed, self-motivated Network Engineer with creative flair who will bring Network strategies to life.


• A staff that is passionate about Network Strategies that thrives on delivering exciting performance and content.


• A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.

Salary

N80,000 - N120,000 / month.