• Application Deadline: Mon, 31 Oct 2022 00:00:00 GMT
• Position: Retail Sales Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  


• Salary Range ₦30,000 - ₦50,000/month
  

Responsibilities

• Greet, direct and assist customers as they shop for products


• Maintain good customer relations and data through sound product and services knowledge. Provide accurate information (e.g. product features, pricing and after- sales services)


• Assist customers in finding/ locating desired products and accessories in stock and offering alternatives when necessary.


• Monitor customer’s preferences in line with the prevailing market trend.


• Demonstrate product use and operation to the customers.


• Provide information about warranties, specifications, care and maintenance of products;


• Maintain fairness, integrity and honesty in dealing with the customer to promote a good corporate image for the company.


• Ensure that products and accessories are well displayed and kept clean in a clean environment;


• Maintain and safeguard all company’s products and assets in the Branch and report any threat to them to the Branch supervisor.


• Ensure that all transactions and their details -phone no, email, reasons for the transactions, etc are posted in the system data base.


• Ensure that receipt is issued for all and every item purchased (no exception).


• Recommend accessories/device enhancement for items purchased to customers.


• Attend to customer's difficulty and issues in making payments;


• Process refunds and sales return for customers.


• Daily reconciliation of transactions and Stock.


• Work closely with the branch Supervisor, to ensure steady supply of required stock/ item;


• Maintain good and clean working environment which include proper arrangement of desk, stocks and accessories, etc.


• Ensure that cash at hand do not exceed certain limit as specified or advised by the accounts department before depositing in the bank.


• Maintain accounting procedures in posting all transactions as directed by the accounts department.


• Report any mismanagement or misappropriation of company funds and monetary matters to the head of finance.


• Transfer all faulty products to the appropriate department for onward return to the suppliers.


• Ensure that all products and accessories are tested immediately after purchase before customer takes delivery.


• Create and maintain a friendly working environment and relationship for all branch staff including manufacturer's representatives.


• Keep record and current status of all customers’ items that were sent for warranty.


• Work closely with customer care center to ensure that customer's product is given proper attention.


• Conduct price and feature comparisons to facilitate purchasing


• Ensure display stands are fully stocked


• Coordinate with the branch supervisor to provide excellent customer service (especially during peak times)


• Inform customers about discounts and special offers


• Provide customer feedback to the branch supervisor


• Stay up-to-date with new products/services


• Meet weekly, monthly and quarterly sales target


• Learn how products work and how to troubleshoot issues with customers


• Assist other team members with transactions when necessary.


• Any other assignment as may be given by the branch supervisor, MD or the management.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with 2 - 4 years work experience.

Salary

N40,000 - N45,000 / month.