• Application Deadline: Mon, 14 Nov 2022 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification OND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  

Industry: Savings and Loans

Job Description:

• Ensuring the delivery of quality customer service at all times.


• Informing customers about the company’s products, services, product features and product benefits.


• Answering customers’ enquiries and attending to customers’ requests in timely, respectful, polite and cordial manner at all times.


• Maximising customer satisfaction by ensuring timely and professional service and efficient complaint management.


• Opening customers’ accounts and updating the customer database.


• Opening and maintaining required files.


• Maintaining a full understanding of all the company’s products, services and procedures.


• Adhering to the company’s procedures and policies.


• Processing customers’ transactions and documents as required.


• Keeping work area neat, tidy and organized.


• Collaborating with team to plan and carry out marketing and sales activities when required.


• Carrying out other duties as required.

Qualification:

• Minimum of OND Certification.


• Two years work experience.

Requirements:

• Excellent verbal and written communication skills


• Great interpersonal and organizational skills.


• Ability to work well with or without supervision.


• Ability to be calm and polite under pressure.


• Humble, polite and respectful disposition.


• Ability to make calculations quickly and accurately.


• Good computer skills.