• Application Deadline: Fri, 4 Nov 2022 00:00:00 GMT
• Position: Customer Success Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• City Victoria Island


• Job Field Customer Care 
  

Responsibilities

As a Customer Success Manager, a typical day might include the following:

• Digital Marketing strategy creation and optimization.


• Software solution support, addressing issues such as customer inquiry, complaint onboarding & training.


• Ensure customer requirements are relayed appropriately to the rest of the team.


• Support sales team to close out deals through expertise.


• Upsell and Cross sell clients on new features and products in order to increase revenue.


• Ensure customer retention through developing a great relationship and executing beyond customer expectations.


• Ensure reports and all docs needed by the client go out in a timely manner.


• Research on new ways to improve current processes.


• Case Study creation.


• Act as POC to client after sales handover.


• Drive initiatives to reduce churn

Requirements

You’d be a good fit if you have:

• Minimum of a First Degree.


• 2-4 years of customer success experience is an added advantage.


• Adequate Digital Marketing/Marketing Knowledge


• Experience working with a SAAS company


• Above average proficiency in Google Sheets & Slides


• Excellent communication skills, both oral and written.


• Proficiency in Data visualization tools such Power BI or Tableau


• Fast paced problem-solving skills


• Ability to work well within a team.


• Ability to work under pressure.

Remuneration

N500,000 - N800,000 Monthly.