Job Description
Strategic Initiatives
- Design facility management training programmes and supporting services including identifying course content requirements, appropriate delivery mediums, and personnel to deliver training
- Deliver such training programmes through instructor-led, online, blended, and documentation-driven delivery processes
- Collaborate with central operations, strategic partners and other parties to create a positive end‐to‐end experience for participants.
- Implement quality control and continual improvement processes to maintain training content and delivery mechanisms that represent Alpha Mead’s standards
- Work collaboratively with business leads to ensure training programmes and processes are aligned and relevant to critical business priorities.
- Identify training needs in facility managers or those intending to build a career in FM and create course content and modules to facilitate such training
- Build quarterly and yearly facility management training programme for executives and external participants
Business Initiatives
- Drive brand values and philosophy through FM training and development activities.
- Set business goals and objectives according to the company's needs
- Create business plans and develop business strategies to achieve the business goals
- Develop and implement marketing plans and strategies to promote the business and its products or services
- Manage budgets and financial planning for the Training programmes and workshops
- Develop and implement marketing plans and strategies to promote the business and its products or services
- Source for interested participants for FM training and workshops
Operational Responsibilities
- Facilitate training programmes tailored to Facility Management
- Create surveys for participants after FM training to track employee success and progress
- Identify the need for FM training and accordingly, arrange training materials and develop training programmes.
- Work with central operations to analyze which facility manager from a business category needs training and design the training strategy accordingly.
- Manage the expenses of training sessions and prepare reports of concluded training sessions
- Source for seasoned FM facilitators to facilitate programmes on FM
Qualifications
- B.Sc. degree in Estate Management, Business Administration, Engineering, or any other related field
- Minimum of 5 years of experience as a Training Manager in a facility management company
- Experience implementing and using Learning Management Systems (LMS)
- Ability to organize, design, deliver and assess training
- Practical knowledge of running training need-analysis and training programme of technical nature for a large organization
- Proven track record in coordinating and managing the build-out and delivery of training systems
- Candidate must have been an FM facilitator in a corporate environment for at least 3 years
- Strong competency in content, process, and metrics development
- Ability to implement training services, process and manage the continuous improvement feedback loop
- Experience in advising business leads on strategic solutions that ultimately drive superior performance.
- Proven record of successfully delivering projects with people of disparate backgrounds and job functions
- Relevant professional qualifications (e.g., CFM, IFMA) will be an advantage
- Sound communication skills
- Strong interpersonal skills ‐ both internally and with vendors
- Good analytical/critical thinking