What You’ll be Doing
Handling cash collection at the office for all driver partner Walk-ins with arrears
Engaging with Driver Partners to pay via digital channels to Moove account
Minimising office Walk-ins and pushing DPs to pay digitally
Working with other stakeholders (recovery team) in cases where cash payments are missed after multiple attempts
Educating the DPs who have high cash collection to pay at alternate channels of collection in the city
Daily crosscheck of ledger of cash received vs added to DP paid balance
Depositing cash collected daily to the required channel
Ensuring the DPs obey payment procedures as laid down by the company.
Ensuring the DPs are prompt with payments.
What You will need for this position
Degree in any discipline
1+ years experience with local cash collections companies/banks
Experience with the transportation industry is an added advantage
Candidates must possess great Microsoft office suite skills.
Candidates must possess effective report writing skills.
Candidates must be excellent in communication.
KPIs that will be measured after you start
Cash arrears due vs cash collected %
Bad debt % of the city due to cash arrears not collected via collections and through security deposit
100% cash deposit success to account
Reducing recovery cases via cash collection in case of high arrear thresholds
Overall collection % of the city
Daily retention targets as % of return Walk-ins
Who You'll Be Working with:
Directly reporting to the City Fleet manager, and working closely with the recovery team.