• Application Deadline:
• Position: Tele-Collections Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care  , Sales / Marketing / Retail / Business Development 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Key responsibilities:

• Make outbound calls to debtors and ensure that terms and conditions of loan facilities are complied with, i.e. prompt repayment


• To embrace the challenge of minimizing loss resulting from non-payment of loans


• Ensuring the CRM tool is used to record interactions with clients, fast typing speed while on the phone required


• At ease with transitioning to Customer Support activities to assist customers in need of help, e.g. for repayments, loan applications, and complaints, via phone, e-mail, social media


• To provide feedback on collection activities for policy changes


• Preparation of reports, providing insights based on data analysis, and identification of patterns

Your profile:

• Young, smart, and hungry to achieve extraordinary results


• You love technology: familiar with the internet, mobile apps, Android phones, e-mail, social media


• You can handle multi-tasking and high pressure by prioritizing your work


• Excellent communication skills, both oral and written with strong negotiation skills


• Good grammar, spelling, and punctuation


• Proficiency in Excel and PowerPoint


• Strong interest in building a career in the FinTech industry


• Excellent collaborator and team player

Benefits and perks:

• Coaching opportunities and learning Financial Technology from the best


• Join a young, passionate, hungry, and growing team of entrepreneurs & facilitators


• Regular get-togethers like team events, etc.


• A high degree of autonomy, flat hierarchy, open communication and get shit done attitude