• Application Deadline:
• Position: Manager, Service Recovery


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 years


• Location Lagos


• Job Field Banking 
  

Job ID: 80405478_80381669

Location: Ilupeju Industrial Avenue, Lagos

Business Segment: Consumer & High Net Worth Clients

Job Description

• To Manage and harmonize the resolution of customer complaints and represent all customer-facing areas of the bank, driving consistency and responsiveness in the way complaints are handled.

Qualifications

• First Degree in any field.


• Minimum of 6 years experience.


• Experience in product & management, and retail banking would be an added advantage.

Behavioral Competencies:

• Good verbal communication skills - sincere and articulate.


• Passionate about service.


• Result-oriented.


• Ability to listen and probe effectively to determine customers real needs.


• Ability to provide accurate information.

Technical Competencies:

• Problem solving


• Planning


• Decision making.