• Application Deadline:
• Position: Team Lead, CCC Operations


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 4 years


• Location Lagos


• Job Field Banking 
  

Job ID: 80402882_80381669

Location: Ilupeju Industrial Avenue, Lagos

Business Segment: Consumer & High Net Worth Clients

Job Description

• To lead & Supervise the Support team that provides end-to-end processing of Operations related requests for customers that come in through engagements at the Contact Centre.

Qualifications

• First Degree in any field.


• Minimum of 4 years experience.


• Good Operational and Customer Service experience, Result Oriented.

Personal Competencies:

• Well-developed people management skills.


• Excellent interpersonal and communication skills.


• Well-developed negotiating skills.


• Strong stakeholder focus and service orientation.


• Creative, analytical with good problem-solving skills.