• Application Deadline: Mon, 7 Nov 2022 00:00:00 GMT
• Position: Security Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 - 10 years


• Location Lagos , Rivers


• Job Field Security / Intelligence 
  

Managing Security/Loss Prevention Operations

• Assists in the development and implementation of emergency procedures.


• Conducts investigation of all losses of company assets and refers to proper management for disposition.


• Deploys security staff to effectively monitor and protect company and client’s assets.


• Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.


• Conduct periodic patrols of entire client’s facilities and assets under company purview.


• Recognize success across areas of responsibility.


• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.


• Implements action plans to monitor and control risk.


• Maintains required reports and documentation regarding patrols of client’s facilities and assets under company purview.


• Provides means for obtaining necessary medical attention on a timely basis.

Manages patrol operations of the company.

• Conduct Site vulnerability assessment, incidents investigation and information collation report.


• Consult local community e.g senior leaders and landowners, in doing so collect pertinent ground intelligence and report the detailing intelligence gained from the field.


• Respond to incidents as directed by our clients, report on the observation from the scene of incidents & take necessary action to ensure or rectify the security of clients’ sites or the safety of the client’s contractors.


• Patrol & monitor Sites & their perimeters; report on any defects or observations on the security of the sites or that hold potential to do so.


• Maintain and manage all company security intelligence software like the Vigil Control & Smart Panic.

Leading Security/Loss Prevention Teams

• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.


• Celebrates successes by publicly recognizing the contributions of team members.


• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.


• Encourages and builds mutual trust, respect, and cooperation among team members.


• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.


• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.


• Serves as a role model to demonstrate appropriate behaviors.


• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.


• Strives to improve service performance.


• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Ensuring Exceptional Customer Service

• Displays leadership in customers, exemplifies excellent customer service and creates a positive atmosphere for customers relations.


• Empowers employees to provide excellent customer service.


• Meet quality standards and customer expectations on a daily basis.


• Incorporates customer’s safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.

Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims management.


• Brings issues to the attention of Human Resources as necessary.


• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.


• Conducts hourly employee performance appraisals according to Standard Operating Procedures.


• Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.


• Administer property policies fairly and consistently.


• Maintain first aid and CPR certifications required for Loss Prevention officers.


• Handles guest problems and complaints.


• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.


• Provides services that are above and beyond for customer satisfaction and retention.

Additional Responsibilities

• Analyzes information and evaluating results to choose the best solution and solve problems.


• Develops and maintains a working relationship with local law enforcement authorities.


• Informs and/or updates the management, the peers and the subordinates on relevant information in a timely manner.


• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.