Business Operations Analyst at Concept Group

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
23812
Job Views
109

Job Description



Location: Yaba, Lagos


Job Summary



  • Business Operations Analyst is responsible for developing operational KPIs and ensuring all process and polices are understood and adhered to by all stakeholders.


Duties & Responsibilities



  • Create and monitor Operational KPI’s of process owners.

  • Effectively communicate newly developed process/policies to the necessary stakeholders

  • Help drive the implementation of all process and policies across all sales related unit

  • Work directly with stakeholders to create implementation plans and complete milestones

  • Work with learning and development to organize trainings for staffs to help them better understand business processes and policies

  • Independently implement, administer and evaluate day-to-day activities across all sales related departments

  • Identify and execute given tasks and objectives, making recommendations that impact policies and processes

  • Review analyzed data to explain trends; formulate and evaluate alternative solutions

  • Analyze and interpret policies; review and implement procedures for program or function

  • Give optimal reports and escalate when necessary


Qualifications / Requirements



  • B.Sc / HND in any field.

  • 2 - 3 years work experience.

  • Experience in Operations is an advantage.

  • Job Knowledge onChange Management and Operational KPIs.


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