• Application Deadline:
• Position: Operations and Service Manager-North Region


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Kano


• Job Field Administration / Secretarial 
  

The Operations and Service Manager oversees guarding operations and manages the delivery of guarding security services in an assigned area, ensuring high quality service delivery; compliance with contract terms, service level agreements, standard operating procedures and quality standards; for the achievement of business and operational goals in the assigned area.

Responsibilities

Guarding Operations & Service Delivery

• Manage guarding and related security operations for assigned area, ensuring efficient and seamless operations, and excellent service delivery


• Coordinate the delivery of customer-centric guarding services that position Halogen as a top choice for physical security solutions


• Drive and manage operational efficiency in assigned area to achieve defined technical and commercial goals and metrics


• Enforce and ensure adherence to standard operating procedures; service standards; related protocols, policies and processes; to minimize security and operational risks and enable high quality service delivery


• Manage, administer and optimize assigned resources; both human and material in the most cost-effective way


• Prepare and present periodic and ad hoc operations reports as required


• Support the design and implementation of strategic plans and initiatives to facilitate achievement of business goals including growth and expansion


• Promptly resolve operational issues or escalate for support where appropriate


• Drive and ensure conformance to QMS ISO9001:2015 requirements


• Provide technical support to the Sales team in furtherance too business solicitation

Security Risk Management

• Provide expertise on security risk management and related areas


• Support the development of security protocols, policies, and procedures necessary for safeguarding lives and property


• Conduct risk assessment and analysis; continually identify security risks, define and advice on best fit mitigating strategies to protect our business and our clients in a proactive method


• Prevent or minimize claims in assigned area through regular customer risk assessments and advisory

Client Management

• Manage client relationships in assigned area for best business outcomes including retention and revenue expansion


• Facilitate prompt response to client needs, and resolution of issues, queries and complaints


• Oversee and ensure complete and timely deployment of operatives, support staff, tools and resources to fulfil contract requirements


• Oversee contracts and sub-contracts in assigned area and ensure full execution in line with contract terms and service level agreements

Team Leadership & Management

• Manage and supervise the team for high performance; drive and manage performance


• Drive learning and facilitate development; coach; motivate


• Foster team spirit and positive employee experience

Qualifications

• Minimum of a first degree or equivalent from any reputable tertiary institution


• Professional certification in security management e.g., CPP, CSSM, PSP


• Relevant post graduate qualification would be added advantage

Experience

Minimum of 7 years’ security operations experience including supervisory capacity

Competencies

• Security Risk Management, with good understanding of the operating environment, global trends etc.


• Operations Management


• Client & Stakeholder Relationship Management


• Commercial Awareness


• Analytical & Problem-Solving Skills


• Communication – sound verbal, written, reporting


• Digital Savvy - proficient in the use of MS Office Suite; conversant with security technologies


• Teamwork & Interpersonal Skills


• Managerial & Leadership Skills


• Public speaking and presentation skills