• Application Deadline: Wed, 30 Nov 2022 00:00:00 GMT
• Position: Debt Recovery Agent (Hausa Speaking)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Lagos


• Job Field Art / Crafts / Languages  , Customer Care 
  

Location: Lagos

Job Description

• Manages recovery of overdue loan.


• Contacting customers daily/weekly and informing them of their overdue loans.


• Following up with customers daily/weekly on previous payment redemption date.


• Advising customers on the best payment options and negotiating suitable payment plans.


• Thoroughly understands assigned portfolio and product.


• Responding to customer queries and escalating accordingly.


• Maintaining accurate, up-to-date customer account information.


• Reporting accurate customers feedback daily/weekly.

Job Specification

• Minimum Qualification: HND / B.Sc.


• 0 - 2 years work experience.


• Previous experience intele-collections or customer service will be an added advantage.


• Fluency in Hausa Language.


• Strong Written, Communication and Negotiation skills.


• Strong command of English Language and at least, one other local or international language.


• Agile, Teachable and willing to learn.


• Ability to collaborate with a team in a fast-paced environment.


• Attention to detail and strong Listening skills.


• Persuasive, sales/marketing and analytical skills will bean added advantage.