Retail Store Executive at Ntel Nigeria

Job Overview

Location
Lagos, FCT
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
23952
Job Views
248

Job Description



Job Description



  • Deliver consistent and quality customer service to all ntel's customers

  • Respond promptly to customer enquiries and complaints and provide necessary after-sales support.

  • Identify and leverage cross-selling opportunities.

  • Assist with Customer activations.

  • Keep a record of all Customer interactions (inquiries, comments and complaints), as well as details of actions taken.

  • Maintain Customer database.

  • Follow up on Customer interactions as required.

  • Provide regular feedback on the efficiency of the Customer service process

  • Prepare sales and other Customer service-related reports.


Requirements



  • Interested candidates should possess a Bachelor's Degree in relevant fields with a minimum of 2 years of work experience.


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