• Application Deadline: Sun, 20 Nov 2022 00:00:00 GMT
• Position: Admin/Customer Service (Synapse Services)


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 3 - 5 years


• Location Lagos


• Job Field Administration / Secretarial  , Customer Care 
  

Job Description

An Administrator provides office support to either an individual or team and is vital for the smooth-running of a business. The roles and responsibilities of this include but not limited to:

• Responsible for supervising daily operations of the company, plan the most efficient administrative procedures and also act as a liaison between clients and the organization by assisting with complaints, billing and other queries.


• Manage clients and their requests by responding to questions and complaints through means such as telephone calls, emails etc in a timely manner.


• Ensure customer retention and increase our customer base.


• Keep proper records and updated customer and clients' database.


• Maintain logs and records of calls, hard copies of patients’ files, billing activities and other information.


• Opening of patients’ files for newly registered patients, allotting hospital and medical record number and retrieving of patient’s files when clients come for follow up.


• Check that all discharged patients are properly followed up by primary Clinicians.


• Take enquiries from patients or their relatives with regards to our services, prices and operations either via telephone or in person.


• Focus on providing exceptional services resulting in customer satisfaction.


• Attempt to resolve and de-escalate any issues in a calm manner.


• Exhibits a detail-oriented etiquette and friendly attitude at all times when answering telephone calls.


• Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation


• Responsible for maintaining and updating patient medical records.


• Plan and coordinate administrative procedures and systems and devise ways to    streamline processes


• Receive, dispatch and disseminate official correspondence.


• Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)


• Ensure effective planning and execution of operations by reducing waste levels


• Ensure the facility and the office premises is always neat and tidy.


• Ensure the kitchen unit, driving unit, cleaning unit and security unit deliver professional services.


• Work with the Business team to develop excellent proposals


•  Ensure the smooth and adequate flow of information within the company to facilitate other business operations


• Manage schedules and deadlines


• Identify Staffing needs and relate it to HR


• Comply with and maintain knowledge of company’s policies on dressing, attendance, computer usage, security, and confidentiality.


• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints


• Monitor costs and expenses to assist in budget preparation


• Oversee facilities services, maintenance activities and tradespersons 


• Organize and supervise other office activities (recycling, renovations, event planning etc.)


• Ensure operations adhere to policies and regulations


• Ensure proper filling and documentation 


• Keep abreast with all organizational changes and business developments

Qualifications, Skills and Experience

• First Degree in any relevant course.


• Candidate must reside in Lagos


• An Msc relevant to social science will be an added advantage


• Minimum of 3 year’s experience in Admin/customer service and operation


• Excellent communication, interpersonal and presentation skills


• Outstanding analytical, records management and problem-solving abilities


• Excellent organizational, corporate communication and time management skills


• Superior quantitative and qualitative analytical skills


• Problem solver able to keep calm and efficient under pressure and in crisis