• Application Deadline:
• Position: Director, Corporate Retention


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 years


• Location Lagos


• Job Field Administration / Secretarial  , Customer Care 
  

Description

• This role is accountable for onboarding, measurable value optimization, retention, and growth of corporate clients in the Nigerian market.


• This role will report to the SVP of Customer Success.

Responsibilities

Your Responsibilities will include:

• Developing and implementing a strategy, plan, and KPIs for retention, customer satisfaction, and revenue growth for corporate clients in Nigeria


• Managing Corporate Retention Executives, each of which will have a team of Corporate Retention Associates that manage a portfolio of corporate client


• Ensuring compliance with standard processes for onboarding, engagement, and renewals.


• Working closely with the Nigerian Country Manager accountable for sales to ensure a seamless onboarding experience


• Working cross-functionally to implement a plan


• Managing the onboarding and contract renewal process for all Nigerian corporate clients


• Ensuring HR Administrator and Enrollee engagement to optimize measurable value


• Launching an upsell/cross-sell plan to improve the healthcare experience


• Creating and delivering data analytics-driven reporting and communicating to multiple stakeholders

Requirements

Skills Required:

• 10 years of corporate retention or customer success experience


• Healthcare or Insurance experience in Nigeria


• Experience implementing scalable solutions that drive customer satisfaction


• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.


• You possess strong analytical skills and are comfortable dealing with numerical data


• You are a self-starter and demonstrate a high level of resilience


• You are a strong mentor and coach who can build high-performing teams.

Benefits

• Attractive Salary & benefits


• Work alongside & learn from best-in-class talent


• Join a market leader within the Insurance space


• Unlimited leave days


• Free office lunch


• Fantastic work culture


• Work and learn from some of the best in the industry


• Great work-life balance.