• Application Deadline: Fri, 18 Nov 2022 00:00:00 GMT
• Position: Customer Experience Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• Job Field Customer Care 
  

 Job Summary

The Customer Experience Associate ensures that active and potential customers who engage with the company’s service have a positive experience. You will be expected to be an expert on Shuttlers services with a detailed knowledge of our products and troubleshoot problems for our customers to ensure they have a pleasant experience.

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.


• Respond to customer queries in a timely and accurate way, via phone, email or chat


• Ensure customer satisfaction and provide professional customer support.


• Monitor customer complaints on social media and reach out to provide assistance


• Share feature requests and effective workarounds with team members


• Inform customers about new features and functionalities


• Follow up with customers to ensure their technical issues are resolved


• Gather customer feedback and share with our Product, Sales and Marketing teams


• Keep records of customer interactions, transactions, comments, and complaints.

Job Experience

• 1-3 years in similar role


• Ability to multitask, prioritize and manage time effectively


• Customer Success experience.


• Familiarity with CRM systems and practices


• Customer orientation and ability to adapt


• Strong phone contact and listening skills


• Fluent written and verbal English.


• Team building/Conflict Management.


• Proactive behavior.


• Critical thinker and problem-solving skill


• Good time-management skills


• BSc degree or higher