• Application Deadline:
• Position: Cloud Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 6 - 7 years


• Location Lagos


• Job Field ICT / Computer 
  

What you will do

• Customer Service Request handling


• Provide preemptive solution to stabilize and optimize customer network


• Perform remote and on-site troubleshooting in customer network


• Handling of dedicated support


• Provide regular progress updates in the support system for each assigned support issue.


• Software Update Management (SUM) handling

You will bring

• Education: Bachelor degree or above in Telecommunication, Computer Science, Computer Networking etc...


• Min years of experience: 6-7 years’ experience on telecom or IT company


• Demonstrated ability on some or all: Virtualization, Cloud technologies (e.g., OpenStack), Linux OS knowledge, DB knowledge, TCP/IP networking concepts and packet analysis, HDS/infrastructure competence.


• Red Hat Openstack Knowledge is a plus


• Deep Knowledge of Linux including extensive Hands on and Administration to ensure customer satisfaction with the performance of installed systems by successful handling and reporting of all technical problems.


• Software Defined Networking (SDN) is a plus


• Experience in Cloud Operation based on Openstack and SDN is a plus

What´s in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.