• Application Deadline:
• Position: Guest Services Associate II


• Job Type Full Time


• Qualification


• Experience


• Location Akwa Ibom


• Job Field Customer Care 
  

POSITION SUMMARY

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.


• Secure payment; activate/reissue room keys.


• Ensure rates match market codes, document exceptions.


• Verify/adjust billing for guests.


• Communicate to appropriate staff when guests are waiting for an available room.


• Advise guest of messages.


• Clear departures in computer system.


• Coordinate with Housekeeping to track room status and guest concerns.


• File guest paperwork or documentation.


• Operate telephone switchboard station.


• Run and check daily reports, contingency lists, and credit card authorization reports.


• Supply guests with directions and information.


• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction.


• Arrange transportation for guests/visitors.


• Count and secure bank at beginning and end of shift.


• Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.


• Notify Loss Prevention/Security of any reports of theft.

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.


• Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.


• Speak using clear and professional language; answer telephones using appropriate etiquette.


• Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.


• Comply with quality assurance standards.


• Stand, sit, or walk for an extended period of time.


• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.


• Perform other reasonable job duties as requested by Supervisors.