• Application Deadline: Tue, 15 Nov 2022 00:00:00 GMT
• Position: Live Chat Intern


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• Job Field Customer Care  , Internships / Volunteering 
  

Location: Lekki, Lagos

Work Schedule: Hybrid

Job Description

• Fulfil all customer order requests and communicate customer information with the inventory manager for delivery purposes.


• Adhere to company live chat scripts, policies, and procedures.


• Up-sell and Cross-sell products and services to all customers.


• Maintain current knowledge of products and resources to assist customers with their questions.


• Handle and carefully respond to all customer inquiries with accuracy and efficiency.


• Provide excellent customer service through active listening.


• Work with confidential customer information.


• Aim to resolve issues on the first customer interaction by being proactive.

Requirements and Skills

• Minimum Qualification: Bachelor’s Degree.


• At least 1 year of customer service and live chat experience.


• Excellent verbal & written communication skills.


• Strong time management & organizational skills.


• Ability to multitask


• Emotional Intelligence and control abilities.


• Female candidate preferred.

Salary

N50,000.00 per month.