• Application Deadline: Thu, 1 Dec 2022 00:00:00 GMT
• Position: Hotel Front Desk Officer


• Job Type Full Time


• Qualification OND


• Experience 3 - 5 years


• Location Lagos


• City Victoria Island


• Job Field Administration / Secretarial 
  

Principal Duties and Responsibilities

• Ensuring and providing flawless, upscale, professional and high class guest service experiences


• Analyzing customer feedback and providing strategic direction to continuously improve overall rating


• Responding to guests needs and anticipating their unstated ones


• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in


• Oversee check-in and check-out procedures, including reservations and financial transactions


• Actively listen to and resolve complaints


• Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services


• Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved timely & efficiently


• Inform clients of hotel services, including breakfast and dining options


• Promote all hotel amenities, conveniences and programs offered


• Maintain up-to date information on room rates, current promotions, offers and packages


• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes for decision making.


• Co-ordinate with housekeeping for clearing of rooms.


• Collect Guest feedback during guest departure along with his likes and dislikes.


• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.


• Participates in revenue/yield management efforts of the Hotel


• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve rating


• Recommend local tourist spots, including places to dine, shop and sight-see


• Establish friendly relationships with regular hotel clients

Requirements

• Candidates should possess an OND qualification with 3-5 years work experience.


• Must be able to handle all guests without bias or prejudice.


• Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.


• Good command of the English language is essential, both written and verbal


• Must possess strong organization time management skills, attention to details;


• Must be guest service focused and a team player.;


• Positive attitude and outgoing personality is essential.


• Professional in demeanor and presentation.


• Personable, enthusiastic, self-motivated and able to work independently.


• Observant, discriminating and detail-oriented


• Ability to understand and carry out oral and written instructions and request clarification when needed.