• Application Deadline:
• Position: Customer Service Call Centre Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Role Brief:

 Make outgoing calls to customers across Bboxx portfolio, in accordance with our aftersales debt management processes; receive incoming calls from customers with technical issues, and make follow up calls to monitor and improve customer satisfaction; carry out other customer interactions as required.



What you can expect to be doing:

• Contact BBOXX customers by phone, and encourage adherence to payment plan


• Handle incoming calls and provide solutions/advice to customers


• Monitor and respond to incoming SMS


• Make follow up calls to increase customer satisfaction and ensure no outstanding issues remain


• Maintain and update customer data in CRM


• Identify and escalate priority issues


• Complete call log


• Follow BBOXX sales and aftersales processes

Description of tasks

• Accurate data entry and navigation of CRM


• Make outgoing calls to customers who are behind on payment plan, and follow up calls to those who have previously contacted with technical issues


• Receive incoming calls from customers with technical issues


• Respond by phone to requests for help or information made through our SMS system


• Escalate customer issues that are not easily solved by telephone


• Make calls in accordance to all relevant sales and aftersales processes

What we are looking for:

• Ideal candidate will be a first-degree holder and should have previous call centre / sales experience


• Excellent verbal communication skills


• Ability to understand and adapt to customer needs


• Excellent data entry skills and attention to detail


• Organization and time management


• Customer Service orientation


• Resilience when faced with stress.


• Positive attitude and energy


• Persuasiveness and problem-solving skills