• Application Deadline:
• Position: Relationship Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 7 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 

Objectives

• The Relationship Manager will be responsible for managing the relationship with Tezza stakeholders.


• On the one hand, the incumbent of this role will be meeting with clients, educating and informing them about our products and services, and guiding them to make the best decisions.


• On the other hand, he/she will interact with our Tezza consultants, ensuring that they have the right understanding of their projects and work to meet the demands of the clients.


• This role will also play a key part in generating new businesses by identifying opportunities for potential sales.

Responsibilities

• Understand the problems and challenges of clients and identify ways the business can better address those needs


• Maintain good relationships with clients/ stakeholders to ensure that Tezza as a business maximizes established relationships and builds more value through those relationships


• Identify key contacts at potential client companies to establish and foster relationships


• Participate in one-on-one meetings with clients to explain products and services to guide their choices


• Review Tezza’s practices to ensure clients get maximum satisfaction from their business relationship with us.


• Grow the business by identifying new sales and business development opportunities and cascading the information to the sales team.


• Seek opportunities to cross-sell or upsell to existing clients


• Monitor and assess the activities of Tezza competitors to proactively satisfy and retain our clients


• Provide excellent service to maintain a positive reputation for the business


• Act as the first point of contact to resolve any and all client complaints promptly and professionally


• Set revenue targets and develop and execute a strategy to meet them


• Foster relationships with Tezza Consultants placed at clients’ sites to ensure adept understanding of their projects and efficiency in carrying out their work.


• Work with Tezza internal departments (back office staff) to ensure company meets client expectations.

Person Specification

• Bachelor's Degree in any course


• 5 - 7 years proven experience as a Relationship Manager, Business Analyst or related roles


• At least 3 years experience in financial services


• Problem-solving and conflict resolution capabilities


• Strategic thinker


• Adept at business generation


• Willingness to develop an in-depth understanding of the business and related services


• A good understanding of banking procedures and regulations


• Adept knowledge of customer relationship management practices


• Ability to build, foster, and maintain positive professional relationships


• Proficiency in technical sales


• Devotion to high-quality customer service


• Excellent interpersonal communication skills


• Keen analytical and research abilities


• Outgoing and customer-oriented attitude.