• Application Deadline: Thu, 24 Nov 2022 00:00:00 GMT
• Position: IT Support Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Edo


• Job Field ICT / Computer 
  

Department: Network & Infrastructure

Duties and Responsibilities

• Install and configure software on computer and android- systems.


• Troubleshoot and resolve issues with software or hardware.


• Walk colleagues or clients through steps to help them resolve their technical problems.


• Maintain procedures and reports that provide technical support to the entire organization.


• Analyze records and logs to spot underlying trends and potential issues.


• Support the implementation of new solutions or applications.


• Establish accounts for new users and assist with password or login problems.


• Responding in a timely manner to service issues and requests

Requirements and Qualifications

• Associate's or Bachelor's Degree in Computer Science or a related field.


• 1+ years of experience in a technical support role.


• Certifications are preferred, but not required.


• Working knowledge and expertise with a variety of software, hardware, and applications, networks, printers and scanners.


• Working knowledge of a Windows server environment.


• Willingness to solve complicated problems and see projects through to completion.


• Analytical skills to study problems and records and identify solutions.


• Team-oriented attitude to help other colleagues and departments with technical problems.


• Strong interpersonal communication and relationship-building skills.


• Ability to manage time and effectively prioritize numerous projects at one time.