• Application Deadline:
• Position: Customer Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Responsibilities

• Deal with the customers via emails, over the phone, Whatsapp


• Remain customer-oriented and maintain high customer satisfaction


• Manage a large number of incoming calls


• Accept orders via phone calls and online platforms  


• Listen to the customer queries patiently and solve them. If the problem doesn't seem to be solved, then forward the problem to the superiors.


• Respond to the problems of the customer promptly


• Transfer Orders to respective Branches and monitor them till it’s fulfilled


• Take the extra mile to engage customers


• Maintain records of interactions with the customers in an orderly manner


• Coordinate with the internal department to find solutions and resolve matters


• Maintain a follow-up on the customer, whose query you had solved.


• Ensure they are satisfied with your answer.


• Maintaining cleanliness and order in the workplace, and complying with all safety norms while carrying out work functions.


• Assist Kitchen staff where and when necessary

Requirements

• Bachelor's Degree; at least 2 years of experience directly related to the duties and responsibilities specified.


• Proficiency with Excel functions and formulas, generating professional reports through excel.


• Ability to analyze and solve problems, think creatively and proactively to solve issues.


• Good understanding of customer satisfaction.


• Extremely organized, meticulous, and able to work with minimum supervision.


• Ability to prepare routine administrative reports


• Ability to receive, stock, and/or deliver goods.


• Great computer skills


• The job requires onsite presence as needed.

Compensations

• N70,000 - N100,000


• Shared bonus based on performance


• HMO plan


• Monthly feeding allowance.