• Application Deadline:
• Position: Client Service / Operations Liaison Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Description

• As a Client Service Officer, you will be responsible for creating an exceptional experience for customers and ensuring prompt resolution of complaints and inquiries.

You will also:

• Manage client inquiries, ensuring proper investigation and timely resolution that is compliant with departmental standards


• Develop and maintain client portfolios through regular calls and physical interactions, as needed


• Provide clients with transactional and inquiry activity scorecards and host review calls with clients related to productivity and usage of self-service tools


• Inform customer about problems (system failures, market issues) and provide regular resolution updates Escalate customer feedback, processing delays and errors appropriately


• Maintain knowledge of new market and regulatory requirements affecting client portfolio / base


• Take ownership of customers' issues and follow problems through to resolution


• Set a clear mission and deploy strategies focused toward that mission


• Keep accurate records and document customer service actions and discussions


• Analyze statistics and compile accurate reports


• Keep ahead of the industry’s developments and apply best practices to areas of improvement.

Requirements

• First Degree in Business Administration or a related course


• Minimum of five (5) years’ experience in Client Service Management


• Financial Services industry experience preferred.