• Application Deadline:
• Position: Loss Prevention Manager


• Job Type Full Time


• Qualification BA/BSc/HND , Secondary School (SSCE)


• Experience 2 - 4 years


• Location Akwa Ibom


• Job Field Security / Intelligence 
  

Job Number: 22196105

Location: Ikot Ekpene, Akwa Ibom

Schedule: Full-Time

Job Category: Loss Prevention & Security

Position Type: Management

Job Summary

• Manages security operations on a daily basis.


• Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response.


• Ensures that all areas of the property are safe and secure.


• Maintains logs, certifications and documents required by law and Standard Operating Procedures.


• Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Core Work Activities

Managing Security Operations:

• Assists in the development and implementation of emergency procedures.


• Recommends follow-up action for security breaches.


• Conducts investigation of all losses of property assets and refers to proper management for disposition.


• Deploys security staff to effectively monitor and protect property assets.


• Comply with all Corporate Security safety and security management guidelines and procedures.


• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.


• Conduct periodic patrols of entire property and parking areas.


• Recognize success across areas of responsibility.


• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.


• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.


• Implements action plans to monitor and control risk.


• Maintains required reports and documentation regarding patrols of property and parking areas.


• Provides means for obtaining necessary medical attention on a timely basis.


• Conducts hourly employee performance appraisals according to Standard Operating Procedures.


• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.


• Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.


• Maintain first aid and CPR certifications required for Security officers.


• Implements local authority requirement for security and safety.

Leading Security Teams:

• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to security officers.


• Celebrates successes by publicly recognizing the contributions of team members.


• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.


• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.


• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.


• Encourages and builds mutual trust, respect, and cooperation among team members.


• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.


• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.


• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.


• Serves as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service:

• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.


• Empowers employees to provide excellent customer service.


• Meet quality standards and customer expectations on a daily basis.


• Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.


• Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities:

• Assists in minimizing cost of accident claims through aggressive claims management.


• Brings issues to the attention of Human Resources as necessary.


• Strives to improve service performance.


• Administer property policies fairly and consistently.

Additional Responsibilities:

• Analyzes information and evaluating results to choose the best solution and solve problems.


• Develops and maintains a working relationship with local law enforcement authorities.


• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.


• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.


• Provides guidance in setting health and safety policies and standards.

Candidate Profile

Education and Experience:

• High School Diploma or GED; 4 years experience in the security/loss prevention or related professional area.

OR

• 2 year Degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.