• Application Deadline: Thu, 29 Dec 2022 00:00:00 GMT
• Position: ADM Delivery Manager(Mobile Financial Services)


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA


• Experience 3 years


• Location Lagos


• Job Field Finance / Accounting / Audit  , ICT / Computer 
  

Responsibilities & Tasks

• Establish and Maintain demand management SLAs


• Own and manage demand management planning and delivery.


• Continuously manage contractual requirements towards own organization


• Handover deliverables to operations


• Keep track of schedule, internal and 3pp dependencies through demand management tool


• Own and manage escalation


• Collect requirements, define scope, define plan and sequence of activities


• Report performance and quality metrics aligned with quality plan


• Manage demand delivery team: tracking performance, providing feedback, resolving issues and optimize project performance


• Responsible for establishing WLA with the operations delivery areas and ensuring that all operational interfaces with the customer are established and functional.


• Single point of escalation towards the MA and SA for support post sales


• Support MSCOO and MSIP organization in contractual renegotiation or pre-sales for the specific customer


• EWP 3PPs Management if required as part of demand management delivery


• Accountable Audit Management (External & Internal)


• Secure SLA/KPI fulfillment


• Demand Management Tools and Process accountability with continuous strive towards automation and efficiency.


• Team management located onsite as well as Global Centers.

Key Qualifications

• Experience in Managed Services ADM (Demand Management) delivery. 5+ Years


• Experience in E-Wallets or payment  solutions 3+ years


• Proven knowledge of PMP, PgMP and ITIL best practices


• Experience in operating Demand Management and DevOps tolls such Jira/Confluence, IBM/CLM etc


• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System


• BSS Experience 3+ years


• Strong leadership skills with focus on team performance


• Result oriented with customer first attitude


• Can handle stressful and ambiguous situations


• Excellent communication skills in written and spoken English


• Excellent communication skills in written and spoken French


• Self-motivated with strong drive and initiative, collaborative, relating and networking


• Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson


• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment


• Good at handling resource planning and competence development


• University degree in Technology or Economics, preferably MSC, MBA or equivalent