• Application Deadline: Mon, 14 Nov 2022 00:00:00 GMT
• Position: Sales/Customer Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 4 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  


• Salary Range ₦150,000 - ₦200,000/month
  

Job Description:

• Attend to walk-in customers


• Respond to phone calls, text messages, and inquiries on WhatsApp


• Respond to customer inquiries and schedule appointments for consultations with the creative director or designer


• Manage the creative director’s calendar


• Negotiate the cost of production of bespoke garments with clients and prepare invoices


• Ensure that garments are accurately costed (no overpricing or underpricing)


• Take clients' measurements during consultations


• Liaise with the inventory officer after consultations to source for and ensure materials needed for production are available


• Communicate outfit specifications to the production manager after consultations and ensure the brief is clearly understood before production commences


• Conduct quality control on bespoke garments and ensure they meet the client’s specifications


• Conduct quality control on ready-to-wear garments going to the shop floor


• Work closely with the designer during fitting sessions and confirm that the garment produced meets the customer’s specifications


• Liaise with customers to schedule pick up or delivery of garments ordered


• Perform any other tasks as assigned.

Qualification/Skills

• A Bachelor's degree in marketing, communications, sales, / any related field


• 4 years plus experience in customer service, sales, or experience in a similar role


• Knowledge of online customer engagement platforms and channels


• Proficiency in MS Office package


• Exceptional interpersonal skills and a client-centered approach


• Excellent communication and problem-solving skills.