• Application Deadline: Tue, 29 Nov 2022 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Job Description

• Our company is looking for a passionate customer service representative that will support customers by providing helpful information, answering questions, and responding to complaints.


• He/She will be the front line of support for clients and customers and will help ensure that customers are satisfied with products, services, and features.

Responsibilities

• Manage customers and their requests by responding to questions and complaints through means such as telephone calls, emails etc.


• Ensure customer retention and increase the customer base


• Keep proper records and updated customer and clients' databases.


• Support the sales team in processing customers' goods and payments


• Identify and assess customers’ needs to achieve satisfaction


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information of company’s products


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution


• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Take the extra mile to engage customers


• Following up with clients or customers to check that they’re still satisfied with any purchases


• Letting customers or clients know about additional products or services


• Determining the quickest, most effective ways to answer a client’s or customer’s questions

Requirements

• BSc or its equivalent


• 1 - 2 years work experience.


• Excellent communication skills


• Keen attention to details


• customer service experience preferred


• Excellent listening skills and an empathetic voice and manner


• Dedication to customer satisfaction


• Close proximity to Ikeja is key