• Application Deadline: Tue, 22 Nov 2022 00:00:00 GMT
• Position: Coordinator - Partner and SLA Management, Information Technology


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 7 years


• Location Lagos


• City Ikoyi


• Job Field ICT / Computer 
  

Job Identification: 1687

Job Category: MTN Level 2

Job Schedule: Full time

Reports To: Manager Quality Assurance and Compliance

Division: Information Technology

Description

• Develop and manage Operational Level Agreement of all internal and business operational teams


• Develop and manage all Service Level Management agreement for the business and vendors


• Vendor performance and compliance management for effective delivery of services


• Provide advice and guidance to all other areas of the business and IT on all Service level and vendor performance related issues


• Ensure that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and deliveries of vendors and partners


• Weekly and Monthly vendor performance meetings and follow-up


• Develop, measure and report on vendor performance


• Develop, Measure and manage Service level management for all IT services


• Reporting on all Service Level measurements


• Producing ad hoc resource usage reports and analysis


• Identify service level risks in time to avoid service interruption or degradation


• Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IT Infrastructure operations and services.


• Work with IT process teams to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.

Requirements

Education:

• First Degree in any related discipline


• ITIL Foundation certificate at the minimum


• ITIL Service Design practitioner


• Fluent in English

Experience:

• 3 - 7 years’ experience which includes:
  
  
  
  • 2 years’ experience in vendor performance management practice in a medium-sized organization
  
  
  • 2 years’ experience in managing service level management process
  
  
  • Good understanding of methodologies and the impact of the technology in question (ITIL Certificate preferred).