Experience Center Agent at GIG Logistics

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
25123
Job Views
110

Job Description

  • Application Deadline: Wed, 30 Nov 2022 00:00:00 GMT
  • Position: Experience Center Agent

  • Job Type Full Time

  • Qualification BA/BSc/HND

  • Experience 0 - 1 years

  • Location Lagos

  • Job Field Customer Care 

  • Salary Range ₦50,000 - ₦100,000/month



ROLE SUMMARY 


This vacancy is for recent graduates who are interested in building a career in Customer Experience.


JOB RESPONSIBILITIES



  • Provide guidance to walk-in customers on product and service offerings

  • Educate customers and potential customers with information on SLA and delivery timelines.

  • Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.

  • Ensure visibility of shipment as they move through the network through the application of appropriate scans.

  • Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).

  • Serve guests by providing product/ service information related to delivery life cycle, rates and payment.

  • Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.

  • Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.

  • Promote and cross-sell company’s products.

  • Ensuring proper documentation and safety of all parcels sent and received.


JOB QUALIFICATION



  • Minimum of HND degree in any discipline

  • No experience is required for the role

  • Applicants must be personable and have excellent inter-personal and communication skills

  • Applicants must be computer literate

  • Not older than 30 years at the time of application

  • Applicant must reside in location where opening exist

  • Must have completed NYSC at the time of application and available to resume immediately.


Remuneration: N65,000 net


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