• Application Deadline: Wed, 30 Nov 2022 00:00:00 GMT
• Position: Experience Center Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 1 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

ROLE SUMMARY 

This vacancy is for recent graduates who are interested in building a career in Customer Experience.

JOB RESPONSIBILITIES

• Provide guidance to walk-in customers on product and service offerings


• Educate customers and potential customers with information on SLA and delivery timelines.


• Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.


• Ensure visibility of shipment as they move through the network through the application of appropriate scans.


• Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).


• Serve guests by providing product/ service information related to delivery life cycle, rates and payment.


• Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.


• Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels brought for shipping.


• Promote and cross-sell company’s products.


• Ensuring proper documentation and safety of all parcels sent and received.

JOB QUALIFICATION

• Minimum of HND degree in any discipline


• No experience is required for the role


• Applicants must be personable and have excellent inter-personal and communication skills


• Applicants must be computer literate


• Not older than 30 years at the time of application


• Applicant must reside in location where opening exist


• Must have completed NYSC at the time of application and available to resume immediately.

Remuneration: N65,000 net

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