• Application Deadline: Sun, 24 Apr 2022 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years max


• Location Lagos


• Job Field Customer Care 

Industries/Sector: FMCG

Location: Apapa, Lagos State

Job Brief:

We are looking to hire a Customer Service Officer who will be responsible for punching invoices and handling of incoming telephone calls. The ideal candidate must live in Apapa.

Job Responsibilities:

• Responsible for managing incoming and outgoing calls in the organization.


• Punching of invoices (100-500 invoices) daily.


• Build long-lasting relationships with customers


• Keep a comprehensive record of all calls and/or conversations in the organization’s call center data bank


• Make use of available opportunity to sell or advertise products to customers


• Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues


• Identify the needs of various customers, clarify information, embark on necessary research, and provide lasting solutions to customer’s problems

Job Requirements

• Minimum HND, B.Sc. in any relevant field


• A fresh graduate with at least 0-2 years of experience


• Must possess good communication skills


• Must have good interpersonal skills to enable an easy flow with customers at all times


• Ability to work with little or no supervision


• Must be self-driven at all times


• Must have good knowledge of customer relationship or customer service practices


• Must have good data entry and typing abilities.