• Application Deadline:
• Position: Customer Success Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

As a customer success manager you will:

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  Onboard new Canonical customers and introduce them to our products and support processes.

  
  


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  Collaborate with sales and support in developing and delivering engagement plans that fulfill the customer's objectives.

  
  


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  Assist sales in identifying growth opportunities or renewal risks.

  
  


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  Serve as customer advocate internally and influence Canonical products, websites, documentation, processes and people to improve customer satisfaction and retention.

  
  


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  Create campaigns targeting multiple customers through digital touch-points and activities.

  
  

The successful candidate will have :

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  A passion for customer satisfaction

  
  


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  Love for technology, infrastructure and Ubuntu in particular

  
  


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  Patience and ability to listen

  
  


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  Good presentation skills

  
  


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  Superior writing and communication skills

  
  


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  Flexibility and good time management

  
  

What Canonical Offers:

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  Learning and Development

  
  


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  Annual Compensation Review

  
  


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  Recognition Rewards

  
  


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  Annual Leave

  
  


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  Priority Pass for travel

  
  


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  Flexible working option