• Application Deadline:
• Position: Customer Care Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 3 - 4 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦30,000 - ₦50,000/month
  

Job Description

The successful candidates will be stationed in the Lagos office and oversee all aspects of Hyride Customer Service as well as perform the following key activities:

• Promptly and professionally respond to customer enquiries about Hyride products


• Promptly and professionally escalate and resolve to customer complaints


• Schedule and coordinate internal andexternal events


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Assist business development and driver acquisition in verifying and following up with sales leads


• Tracking and collating intelligence on customer reviews via smart tracking tools


• Manage the smooth operation of the Hyride call center


• Key Performance Indicators (KPIs)

The Business Development Officer will be appraised by the following parameters:

• Speed of resolution of customer complaints


• Number of customer service complaints reported


• Frequency of call center download.

Qualifications

• Candidates should possess an OND, HND or B.Sc Degree with 3-4 years work experience.

Salary

N40,000 - N50,000 / Month.