• Application Deadline: Tue, 22 Nov 2022 00:00:00 GMT
• Position: Back-End Operations Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field ICT / Computer 
  

Responsibilities

• Ensure all escalated complaints are treated or further escalated within SLA


• Ensure all interactions are logged and captured correctly on CRM with necessary follow up done when required.


• Ensure close looping is done on all escalated tickets.


• Managing own time and productivity effectively to meet service level requirements


• Experience in call centre is a must.


• Technical know-how with computers and average typing speed.

Requirements

• Candidates should possess a B.Sc Degree with at least 2 years relevant work experience.