• Application Deadline:
• Position: Implementation and Application Support


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 - 10 years


• Location Lagos


• Job Field ICT / Computer 
  

Job responsibility

• Ensure that all issues are resolved to the customer satisfaction within the contracted SLA times. Provide onsite assistance as required.


• Installing, configuring and administering/managing IBM WebSphere Application Server 8.5 (WAS), Jboss EAP 6 and IIS


• Setup and configuration of test environment in order to duplicate issues


• Responsible to troubleshoot and identify customer issues with the software and escalate to the R&D team if code changes are required.


• Assist in the preparation of reports for customer communication


• Establish and maintain excellent working relationship with all customers at all times


• Keep up-to-date with technical and G+D product knowledge


• Lead Implementation activities at customer site


• Provide training on software as required


• Create documentation (Support/Training) as required


• Document all issues in G+D’s issue tracking system

Qualification and Requirement

• HND/BSc in Computer Science or related Technical degree/program


• Minimum of 7 -10 years’ relevance experience in a customer support role and prior experience in banking or warehousing industry is compulsory


• Excellent verbal, written communication and interpersonal skill are a must.


• Strong analytical, problem-solving skills, ability for multitasking and good organizational skills.


• Detail-oriented and persistent in execution and follow-up tasks and the ability to lead and work in a team environment.


• Must conduct oneself in a professional manner at all times and utilize sound judgment in dealing with business information.


• Flexibility to work long hours as necessary and able to handle high pressure in a professional manner.


• Must be willing to work in a 24x7 environment.


• Must be willing to travel on-site and for extended periods if required.


• Possess Strong SQL and database (MS SQL 2012, Oracle 12C) administration (back-up/restore) skills


• Proficient with war, ear application deployment in Java EE Application Servers environment.


• Deep understanding of JDBC and JMS connection management within WebSphere, Jboss


• Experience with .NET application installation and deployment


• Configuring and integrating applications with database (MS SQL and Oracle), LDAP, Core Banking and 3rd party applications


• Understanding of networking and network standards/protocols, such as DHCP, DNS, SSL, TCP, UDP, FTP, SFTP and IP.

Salary – #300,000, HMO, Leave and Pension