Supermarket Manager at Owens and Xley

Job Overview

Location
Lagos, Lagos
Job Type
Full Time
Date Posted
3 years ago

Additional Details

Job ID
25310
Job Views
107

Job Description



Job Summary



  • As the Supermarket Manager, you are accountable for the day-to-day operations of the supermarket by effectively organizing work schedules to meet established timelines and effective supervision of staff to achieve goals.


Responsibilities



  • Ensure the supermarket is ready to trade by inspecting the environment, POS, generator, checkout/payment points, delivery items etc.

  • Develop the merchandising layout

  • Ensure the store is well managed by inspecting involvement of cashiers and shelves

  • Liaise with CEO and finance to develop revenue and other financial target

  • Collate daily sales report from the accountant

  • Ensure cash is banked on time as specified by the company’s policy

  • Inspect the activities of the security officers and cleaners

  • Ensure all company policies are obeyed while carrying out assigned functions

  • Train staff to improve performance to meet sales objectives and client satisfaction

  • Provide leadership to the staff to enable effective and consistent sales behaviours that supports customer engagement

  • Ensure excellent service is delivered to ensure high levels of customer satisfaction

  • Review reports from staff and identify challenges

  • Resolve customer complaints in a timely manner

  • Liaise with HR to hire, train, and oversee new staff

  • Create business strategies to attract new customers, expand store traffic, and enhance profitability

  • Ensure the store complies with health and safety regulations

  • Prepare detailed reports on buying trends, customer requirements, revenue, profits.

  • Perform other tasks as assigned


Qualifications / Skills



  • BSc / HND in Business Administration or related field

  • At least 4 years ‘working experience in a retail environment or related field

  • Solid proficiency in Microsoft Office

  • Familiarity with sales software

  • Customer service-oriented with in-depth knowledge of basic business management processes

  • Ability to draft written sales reports of daily/weekly/monthly.

  • High level of accuracy, efficiency and accountability.

  • Strong leadership and customer management abilities.

  • Good analytical and problem-solving skills.


Salary

N150,000 - N180,000 monthly.


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