• Application Deadline: Fri, 18 Nov 2022 00:00:00 GMT
• Position: Agent Network Growth Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Description

Job Responsibilities

• Research and analyse the market to identify mutually beneficial partnership opportunities/ collaborations and develop strategies for execution


• Management of the quality of the Agent Network


• Ensure KYC, AML and CFT processes are in place and followed by all Agent Network Supervisors across Nigeria.


• Ensure the agent call center is operating effectively and operating within agreed performance metrics.


• Assist the relevant staff with sales functions


• Delivery of high quality stakeholder communications and reporting concerning the performance of the agent network.


• Liaise with agent network partner organization for network expansion across the country


• Understand Nigeria’s financial, mobile and electronic payment regulatory regimes and underlying principles


• Meet deadlines set on the project plan and roll-out plan


• Regularly travel to branch locations across the country to assess and monitor the agent network.


• Liaise with marketing and operations functions of the Bank to conduct customer satisfaction surveys


• Ensure a target percentage 17% of Accion’s customers are served by agents


• Ensure agents are signed up for pilot run and full deployment in 6 branches


• Drive and/or Support, the creation of a profitable, sustainable agency banking network nationwide


• Manage all aspects of recruitment and performance monitoring of 3rd party agent recruiters


• Manage all aspects of ongoing projects related to the Agent Network initiative


• Building strategic partnerships with FMCGs, Associations, and Retail Chains to identify and recruit ideal super-agents


• Supervising regional and Branch-level Agent Network support staff to ensure quality service delivery to agents and financial targets are met


• Periodically recommend improvement of our agent management framework, go-to-market strategy, manuals and interfaces through use and feedback


• Ensure product awareness among staff, customers/agents & potential customers of the Bank


• Extract insights from field data, challenges, competitor intelligence and any customer/agent to continuously drive improvements in the agency network


• Knowledge transfer to Branch Agent supervisors

Required Skill, Experience & Knowledge:

• Knowledge of Agent Banking Industry wide


• Experience with agency distribution model in financial services or other relevant sector such as FMCG or Telco


• Knowledge of the banks operating environment and business strategy


• Understand how savings and micro credit administration works within and outside the Bank


• Importance of impact finance in the unbanked segment of the population


• Understand Accion MfB’s market penetration and expansion