• Application Deadline: Thu, 24 Nov 2022 00:00:00 GMT
• Position: Customer Support Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 7 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Job Responsibilities

• Delivering a comprehensive service to enquiring customers.


• Possibly delegating certain customer enquiries to specific teams.


• Managing a large number of incoming calls and emails.


• Managing customers’ accounts.


• Keeping a record of customer interaction and details of actions taken.


• Communicating with internal teams to discuss sales targets.


• Generating sales leads, building sustainable relationships where necessary.


• Reporting back on results.


• Supervising day-to-day operations in the customer service department.


• Responding to customer service issues in a timely manner.


• Creating effective customer service procedures, policies, and standards.


• Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.


• Implementing an effective customer loyalty program.


• Maintaining accurate records and documenting all customer service activities and discussions.


• Assessing service statistics and preparing detailed reports on your findings.


• Hiring and training new customer service agents.


• Managing the approved budget of the customer service department.


• Staying informed on the latest industry techniques and methods.

Job Requirements

• Candidates should possess a Bachelor's Degree qualification.


• 5 - 7 years work experience.